Upon completion of the course, the student will be able to:

  • Review the competencies and key skills needed to be effective in a supervisory position
  • Demonstrate supervision skills to meet challenges in the workplace
  • Demonstrate planning, goal-setting, and organizing skills
  • Demonstrate staffing, recruiting, and retention skills
  • Demonstrate control process skills
  • Demonstrate problem analysis and decision-making skills
  • Demonstrate positive, motivational leadership skills
  • Demonstrate effective communication skills
  • Demonstrate group- and team-building skills
  • Demonstrate skills in performance appraisal
  • Demonstrate workplace health and safety skills
  • Demonstrate skills in conflict resolution, negotiation, discipline, and politics in the organization
  • Demonstrate change management skills
  • Demonstrate skills in the collective bargaining processes

This class includes the following eText:

Robbins, DeCenzo & Wolter, Supervision Today! 6th Edition (2010); ISBN: 978-0135038420